VRAM maintenance contract

What is the VRAM maintenance contract?

C10, C11, C15, and C16 control systems allow internet connection to VRAM from anywhere in the world. VRAM can then maintain these systems under a maintenance agreement.

With this internet connection, VRAM can be informed when a fault condition occurs, troubleshoot the fault, and support maintenance action.

Using preventative maintenance concepts and working together, you and VRAM together take responsibility of maintaining the pumps.

What are the main advantages of this contract to the pump user?

*	By using the pumping data when pumping fault conditions occur, VRAM has diagnosed fault conditions 95% of the time over the internet.
*	Expert advice and maintenance significantly reduce the cost of maintenance parts and maintenance labor.
*	Pumping downtime and interruption are significantly reduced. Warning faults can prevent shutdown faults and keep pumps operating during maintenance.
*	Maintenance costs are predictable and budgeted.

What are the typical features of the contract?

*	Agreement length 1 to 10 years.
*	The plant operator pays a monthly maintenance fee.
*	VRAM pays for all actual maintenance costs.
*	Any and all information concerning the pumps and plant operations is treated as confidential by both parties.

VRAM performs periodic preventative maintenance on the pumps.

Maintenance of the pumps may be performed by the following with mutual approval of the plant operator and VRAM:

By VRAM and its employees.

By the plant operator and its employees with reimbursement from VRAM for the cost incurred by the plant operator.

By outside services.

The plant operator can terminate the agreement for any reason.

VRAM maintains operational and maintenance support for the pumps on its website. The following information is available:

Service parts listing and

identification.

Past service parts installed and

date of installation by VRAM.

Troubleshooting guide.

Maintenance and service

procedures.

e.	Listing of all historical documents, communications, and technical information associated with the pumps.

View the Standard VRAM maintenance contract form